Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery within the United States typically takes 5–12 business days.

Where do you ship?

FlutterFlex currently ships exclusively within the United States.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number by email (when available). Please allow up to 72 hours for tracking updates to appear.

Once your order has been fulfilled, you can monitor its status anytime by logging into your account:

https://account.flutterflex.com

Can I cancel or modify my order?

Orders may be modified or canceled within 12 hours of purchase. Once an order has entered processing, changes may no longer be possible.

What is your return policy?

We accept eligible returns within 14 days of delivery. Please visit our Refund & Return Policy for complete details and eligibility requirements.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.

How can I contact Customer Support?

You can reach our Customer Support team at flutterflexsupport@gmail.com. We aim to respond to all inquiries within 24–48 business hours.