Refund policy
Last Updated: May 2026
At Flutter Flex, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Non-Returnable Items
We do not accept returns for:
Change of mind
Incorrect size, color, or product variant selected by the customer
Personalized or customized products
Clearance, sale, or final-sale items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photos or videos of the product and packaging
After review, we may offer:
A replacement item
Store credit
A refund
Refund Processing
Approved refunds will be issued to the original payment method used for purchase.
Please allow 5–10 business days for the refund to appear in your account after approval.
Contact Us
For questions regarding returns or refunds, please contact:
Email: officialflutterflex@gmail.com
SHIPPING POLICY
Last Updated: May 2026
Flutter Flex ships worldwide.
Order Processing
Orders are typically processed within 1–3 business days.
Processing times may be extended during holidays, peak seasons, or due to unforeseen circumstances.
Estimated Delivery Times
United States
5–12 business days
Canada
7–15 business days
United Kingdom
5–12 business days
Australia
7–15 business days
Other International Destinations
7–20 business days
Please note that delivery times are estimates and are not guaranteed.
Tracking Information
Tracking information will be provided when available. Customers will receive tracking updates through email.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These fees are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Flutter Flex is not responsible for orders shipped to incorrectly entered addresses.
Lost Packages
If a package is confirmed lost by the shipping carrier, please contact us and we will work with you toward an appropriate resolution.
Contact Us
For shipping-related questions:
Email: officialflutterflex@gmail.com