Refund policy
Thank you for shopping with FlutterFlex.
We strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review the policy below before submitting a return or refund request.
1. Return Window
Return requests must be submitted within 14 calendar days of the date your order is marked as delivered.
Requests submitted after this period may not be eligible for a return, refund, or replacement.
2. Return Eligibility
To qualify for a return, the item must:
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, and components.
Be free from damage caused by misuse, improper handling, or normal wear and tear.
Be accompanied by a valid proof of purchase or order confirmation.
FlutterFlex reserves the right to decline returns that do not meet these requirements.
3. Non-Returnable Item
The following items are not eligible for return or refund unless required by applicable consumer protection laws:
Products purchased during clearance or final-sale promotions.
Personalized or customized products.
Orders placed with an incorrect product variant, size, or color selected by the customer.
Returns requested due to a change of mind.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or differs from what you ordered, please contact us within 7 calendar days of delivery.
Your request should include:
Order number
Description of the issue
Clear photographs or videos showing:
The product
The packaging
The shipping label (when applicable)
After reviewing your claim, FlutterFlex may, at its sole discretion, provide one of the following remedies:
A replacement product
Store credit
A partial refund
A full refund
5. Refunds
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution or payment provider.
Shipping fees and other non-refundable charges, if applicable, are not refundable unless the return is the result of our error or a defective product.
6. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Please do not return any item without first contacting FlutterFlex Customer Support. Return instructions and the appropriate return address will be provided after your request has been reviewed.
FlutterFlex is not responsible for packages returned without authorization or for items lost during return transit.
7. Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has entered fulfillment or has been dispatched, it can no longer be cancelled and will be subject to this Return & Refund Policy.
8. Contact Us
If you have questions regarding this policy or need assistance with a return request, please contact us.
FlutterFlex Customer Support
Email: flutterflexsupport@gmail.com
Effective Date: May 2026